OverviewRefund & Replacement Policy
Because our books are printed individually on demand, all book sales are final. We do not accept returns, exchanges, or refunds for change of mind, accidental purchases, personal preference, or buyer’s remorse.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your book arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us within 30 days of the shipment date.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the damage or defect
Eligible claims may be resolved with a replacement copy.
You do not need to mail a damaged or defective book back unless specifically instructed to do so.
Minor variations that are normal within the print-on-demand manufacturing process, including slight differences in color, alignment, or print placement, are not considered defects.
Content and Design
Refunds or replacements will not be issued because of preferences regarding the book’s content, writing, formatting, design, or appearance when the product received matches the product ordered.
Cancellations
Print-on-demand orders move into production quickly. Once an order has entered production, it generally cannot be changed or canceled.
Shipping
Shipping charges are non-refundable except where required by law or where otherwise determined as part of an approved damaged, defective, or incorrect-order claim.
Need Help?
For questions regarding an order or to report a damaged, defective, or incorrect book, please contact us at kourtney@kourtneyking.com.
Nothing in this policy limits any rights you may have under applicable law.